Terms of service

Return & Refund Policy – Vaikunth Herbals

At Vaikunth Herbals, we strive to provide high-quality Ayurvedic and herbal wellness products to our customers. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by proof of purchase or receipt

To start a return, please contact us at info@vaikunthherbals.com.

Please note that returns must be sent to the following address:

Vaikunth Herbals
Office No. 240, 2nd Floor, Aristo, Opp. Sangani Skyz, Navrachana Road, Bhayli, Vadodara, Gujarat – 391410, India
Phone: +91 098985 99177

If your return request is approved, we will provide return instructions, including the return shipping address and process. Items returned without prior approval will not be accepted.

For any return-related questions, you can always contact us at:

Email: info@vaikunthherbals.com
Phone: +91 098985 99177

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong product

We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain products are not eligible for return, including:

  • Opened or used personal care products

  • Herbal supplements and consumable products once opened

  • Customized or special-order items

  • Sale items

  • Gift cards

If you have any concerns regarding a specific product, please contact us before placing your order.

Exchanges

The fastest way to get the product you want is to return the original item (if eligible) and place a new order separately after the return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be:

  • Unused

  • In original packaging

  • With tags and proof of purchase

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that banks and credit card providers may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Business Information

Trade Name: VAIKUNTH HERBALS

Business Type: Micro Enterprise (MSME Registered)

Email: info@vaikunthherbals.com

Phone Number: +91 76004 21176

Registered Office Address:
Office No. 240, 2nd Floor,
Aristo, Opp. Sangani Skyz,
Navrachana Road, Bhayli,
Vadodara, Gujarat – 391410, India

GST / VAT Number: 24ACCFM4634N2Z0

UDYAM Registration Number: UDYAM-GJ-24-0210145